Privacy Policy

Hot Tile Importers Ltd Privacy Policy

Last updated: 7 October 2026

Hot Tile Importers Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or submit an enquiry.

1. Who we are

This website is operated by:

HOT TILE IMPORTERS LTD

If you have any questions about this Privacy Policy or how we use your personal information, you can contact us at:

Email: martin@hottile.co.uk

Brighouse Showroom: 01484 723786
Huddersfield Showroom: 01484 511500
Halifax Showroom: 01422 365225

2. What personal information we collect

When you contact us through our website, by email or by telephone, we may collect personal information including:

Your name
Your email address
Your telephone number
Any information you choose to include within your enquiry
Details relating to the products or services you are interested in
Technical information relating to your use of our website, such as your IP address, browser type and device information where this is collected through cookies or website analytics

We do not currently sell products directly through our website and do not collect payment or card details through the website.

3. How we collect your information

We may collect information when you:

Complete an enquiry or contact form on our website
Contact one of our showrooms
Email us
Contact us by telephone
Interact with our website

Our website is built and hosted using Wix. Information submitted through our website may therefore be stored and processed through Wix's systems and website database.

4. How we use your information

We may use your personal information to:

Respond to enquiries
Provide information about our tiles, products and services
Prepare or discuss quotations
Contact you in relation to an enquiry you have made
Provide customer service
Maintain appropriate business and administrative records
Improve the operation and performance of our website
Meet our legal and regulatory obligations

We will not sell your personal information to third parties.

5. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Steps before entering into a contract or performing a contract
Where you contact us requesting information, a quotation or services.

Legitimate interests
Where it is necessary for us to operate our business, respond to customers, maintain records, improve our services and administer our website, provided those interests are not overridden by your rights.

Legal obligation
Where we are required to retain or use information in order to comply with applicable law.

Consent
Where we specifically ask you for consent, for example for certain marketing activities or non-essential cookies where required.

6. How your information is stored

Information submitted through our website may be stored within the Wix website platform and its associated database.

We take reasonable steps to ensure that personal information is kept securely and is only accessible where necessary.

We may also store relevant enquiry information within our normal business email and administrative systems where required to respond to you or manage our relationship with you.

7. Who we may share your information with

We may use third-party organisations to help operate our website and business.

These may include:

Wix, as our website platform and hosting provider
IT and website service providers
Professional advisers such as accountants or legal advisers where required
Other service providers where necessary to operate our business

We only share personal information where this is reasonably necessary or where we are legally required to do so.

8. International data transfers

Some of our technology and website providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, appropriate protections will be used where required under UK data protection law.

9. How long we keep your information

We will only keep personal information for as long as reasonably necessary for the purpose for which it was collected.

The length of time we retain information may depend on:

The nature of your enquiry
Whether you become a customer
Our legal, accounting or regulatory obligations
Whether the information is required to establish or defend legal claims

Information that is no longer required will be deleted or securely disposed of where appropriate.

10. Cookies

Our website may use cookies and similar technologies.

Some cookies are essential for the website to operate correctly. Other cookies, such as analytics or marketing cookies, may require your consent before they are placed on your device.

Where required, you will be given the opportunity to accept, reject or manage non-essential cookies through our website's cookie controls.

More information about the cookies used on our website should be available through our Cookie Policy or cookie settings.

11. Your data protection rights

Depending on the circumstances, UK data protection law gives you a number of rights relating to your personal information.

These may include the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information
Object to certain uses of your personal information
Request the transfer of certain information
Withdraw consent where we rely on consent as our lawful basis

Not all rights apply in every circumstance.

To exercise your rights, please contact:

martin@hottile.co.uk

12. Your right to object

Where we process your personal information on the basis of our legitimate interests, you have the right to object to that processing in certain circumstances.

Please contact us at martin@hottile.co.uk if you wish to raise an objection.

13. How to make a complaint

If you are concerned about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Further information is available from the Information Commissioner's Office at www.ico.org.uk.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal requirements.

The latest version will always be published on this page.